Communication without Confrontation

Timeslot: Friday, March 1, 2019 - 2:15pm to 3:15pm
Session Type: General Session
Room: Maryland Ballroom 4 / Ballroom Level


Eighty-three percent of missed professional opportunities are due to poor people skills.  These occurrences involve poor negotiations, being fired, not getting hired, or being passed over for promotions. Success does not go to those who are the smartest or most experienced.  Successful people have the ability to adapt. The challenge is that we are focused more on imposing our communication style on others, instead of taking the time to listen and adapt to others. This topic identifies the primary ways to adapt your approach to improve communication efficiency and reduce mistakes.

Learning Outcomes

  • Learn the four personalities of the L.E.A.D. Communication Technique (Laid back, Energetic, Analytical, and Direct).

  • Adapt to the E.G.O. of each style (Emotions, Goals, and Obstacles) to give yourself the interpersonal flexibility to engage others successfully.

  • Understand each style's communication strengths and weaknesses to build rapport and increase communication success.