Getting to What Matters: Communication Skills Supporting Ethics in Case Management *(Ethics Alert!)

Timeslot: Saturday, March 2, 2019 - 8:15am to 9:15am
Session Type: Plenary Session
Room: Maryland Ballroom A/C / Ballroom Level


*This session is pre-approved for 1 CCM and CDMS Ethics continuing education credit. 

Good communication skills are necessary for any healthcare role. This session will summarize the skills needed to successfully defuse a stressful situation, listen effectively and manage critical conversations. You'll leave this session with three tangible tips and tools to apply to their own practice setting.

Learning Outcomes

  • Summarize the skills needed to successfully defuse a stressful situation

  • Describe three tips for effective listening and the role listening plays in difficult conversations

  • Outline three tools for managing critical conversations in the healthcare setting