Getting to What Matters: Communication Skills Supporting Ethics in Case Management *(Ethics Alert!)
Timeslot: Saturday, March 2, 2019 - 8:15am to 9:15am
Session Type: Plenary Session
Room: Maryland Ballroom A/C / Ballroom Level
*This session is pre-approved for 1 CCM and CDMS Ethics continuing education credit.
Good communication skills are necessary for any healthcare role. This session will summarize the skills needed to successfully defuse a stressful situation, listen effectively and manage critical conversations. You'll leave this session with three tangible tips and tools to apply to their own practice setting.
Summarize the skills needed to successfully defuse a stressful situation
Describe three tips for effective listening and the role listening plays in difficult conversations
Outline three tools for managing critical conversations in the healthcare setting