Racetime to Integrated Care

Implementing an Integrated Case Management Model

Timeslot: Saturday, March 2, 2019 - 9:15am to 10:15am
Session Type: General Session
Room: Maryland Ballroom A/C / Ballroom Level


The Veterans Health Administration treats nearly 9 million veterans annually and case management services have become highly specialized in response to the organization’s needs. However, specialization increases the likelihood of missed opportunities for integrated care and communication, a problem not unique to care within the VA. To address the fragmentation, the Central Texas Veterans Health Care System (CTVHCS) embraced the Integrated Case Management model and currently serves as a National Implementation Site. This session will discuss the implementation of the model and explain how, based on early outcomes, it has helped significantly reduce preventable admission and readmission rates.

Learning Outcomes

  • Expand their knowledge from a traditional case management method to an integrated case management approach, to include whole-person assessment and building of a trusting partnership as the sole point of contact for the patient.

  • Discuss the development of the RACETIME to Integrated Care framework and educational curriculum to aid case managers in transitioning from a traditional mindset to an integrated mindset.

  • Apply key steps of RACETIME to Integrated Care, from risk stratification to experience of patient and employee, utilizing active learning concepts.