Supporting At-Risk Populations with an Integrated Approach

Timeslot: Friday, March 1, 2019 - 2:15pm to 3:15pm
Session Type: General Session
Room: Maryland Ballroom A/C / Ballroom Level


Clients with multi-morbid health conditions often experience challenges and barriers with medical and behavioral conditions and social issues. The complexity present can be overwhelming to not only the client but also to the healthcare team attempting to assist. We as case managers must learn how to engage and retain participation in case management services. It is essential for case managers to establish trust to retain participation and improve health and well-being. Strategies to achieve relationship development, improved communication and treatment adherence will be discussed in this session.

Learning Outcomes

  • Describe what constitutes complexity and how case management can impact at-risk populations.

  • Improved competencies in supporting care for behavioral and physical illness in patient/clients with health complexity.

  • Demonstration of how to move complex-high cost patients/clients to health stabilization through comprehensive assessments, communication skills and integrated care plan with systematic case management procedures.