Empathy and Compassion: Do You Have It?

Ethics Alert! This session is approved for 1 CCM Ethics CE.

Timeslot: Thursday, March 12, 2020 - 2:15pm to 3:15pm
Session Type: General Session
Room: Colorado Ballroom A - Convention Center Level 3


Our health care delivery system is rapidly changing. That includes how we communicate with our clients and others who actively participate in the care coordination of clients. Being empathetic and compassionate can greatly impact health outcomes by improving our communication with clients and other healthcare providers. As case managers, we must understand how empathy and compassion (or lack thereof) can impact our ability to be an effective advocate for our clients. Come explore what it means to display empathy and compassion in the workplace and the consequences of not exhibiting these characteristics.

Learning Outcomes

  • Define empathy and compassion

  • Explain the difference between empathy, compassion and sympathy

  • Incorporate process to develop empathy and compassion in practice

  • Demonstrate the ethical component to empathy and compassion