Multiple Case Managers: Who’s on First?

Timeslot: Wednesday, October 12, 2022 - 1:15 PM to 2:15 PM
Session Type: Concurrent Session


As case managers, we are taught to collaborate and communicate; coordinate care of our patients; provide support and assist in patient goal-setting; establish interventions to achieve goals with the care team. CMs assist in providing smooth transitions of care so that the patient is moved through the health system in a careful, well-planned manner and receives the right care at the right time. Of course, barriers arise to those interventions and transitions that a CM needs to identify, and problem solve. However, there may be one barrier that is ‘unseen’ or underused and that is – when and if there is more than one case manager involved with a patient. Patients in an acute care setting could have multiple case managers – from the payer, the home care company, a disease management company, and the CM assigned to them in the hospital. It is also possible there is a case manager at the provider’s site coordinating care among various specialists. So how you determine if these other CMs are involved in your patient’s care; who reaches out to who; when and how does the communication occur; and, most importantly, who is responsible?

Case managers in all settings assess the patient. How do we all work together so that there is more efficiency and less duplication of services? Can we obtain information from other participants rather than having always start at the beginning? Can we eliminate the patient telling us that they have already told someone that same information multiple times? The presenters of this program will discuss methods that can be used to untangle the multiple case managers for a single patient, how to coordinate patient status, review existing goals, and adjust as needed.

Learning Outcomes

  • Describe how to identify when other case managers are involved in your patient's care

  • Identify who coordinates the coordinator when multiple case managers collaborate on a case

  • Recognize the role of collaboration and communication in determining care coordination needs

  • Describe the communication and collaboration that must occur between multiple case management professionals to meet care coordination needs and ensure optimal outcomes

  • Describe how to identify when other case managers are involved in your patient's care