Monica Knox, RN, BSN, MBA
Clinical Support Specialist
Monica is part of the MCG Care Strategies team and has been with MCG since April 2020. A registered nurse by background, Monica has worked in the healthcare industry over 20 years. In her role, Monica works in a consultative manner with clients in support of content and solution customization - with a clinical focus on Cite solutions: CareWebQI, AutoAuth and the Guideline Modification Module. She also specializes in using the Content Authoring Tool and Guideline analytics. Monica lives in Lubbock, Texas where she was born and raised. She began her career as a nurse Covenant Medical Center and has worked in a variety of settings that included SICU, Perioperative Services, organ donation, and payer organizations. Her career has been focused in the area of health plans, including operations and information systems. Monica has worked in utilization review and led multiple projects in the care management and utilization management arenas. Monica has held positions in utilization management and clinical informatics.