Keynote Presentation: Holding It All Together: The Art of Leading, Adapting & Thriving in the Chaos of Case Management
Time: 10:10 AM to 11:10 AM
Description
Case managers are the steady hands holding entire systems together. Whether coordinating care, managing disability claims, facilitating return-to-work plans, or supporting individuals through complex life transitions. Across healthcare, social services, occupational health, corporate environments, and beyond, the demands are growing, the pace is relentless, and recognition is often in short supply.
This keynote offers a moment to pause, reflect, and recharge. With honesty, humor, and practical insight, we'll explore the emotional labor and invisible leadership at the heart of case management. Attendees will gain real-world strategies to manage change, set sustainable boundaries, and reconnect with their professional purpose. Thriving in this work also means learning to hold space for yourself.
Learner Outcomes
Recognize the real-world pressures case managers face across a variety of settings—and how those pressures impact their well-being, decision-making, and the people they serve
Discover simple, sustainable ways to manage emotional overload, set healthy boundaries, and stay grounded in a role that often asks for more than it gives
Reflect on the quiet leadership case managers provide every day, and walk away with a renewed sense of purpose, pride, and clarity about the value of their work