The Power of Trust: Building Psychological Safety in Case Management

Psychological safety—the ability to express ideas, ask questions, and admit mistakes without fear of punishment or embarrassment—is a critical factor in workplace well-being, team effectiveness, and employee retention. For case managers, who navigate complex client needs and high-stakes decision-making, psychological safety is especially important in fostering collaboration, resilience, and ethical practice. Yet, many professionals struggle to create and sustain psychologically safe environments, particularly within supervisory relationships and team dynamics.

This session will explore the importance of psychological safety in case management and provide practical strategies to help leaders and team members cultivate trust, open communication, and professional growth. Participants will learn how psychological safety influences workplace engagement, team performance, and employee mental health, as well as how to identify common barriers that undermine trust and inclusion.

Through real-world examples and discussion, attendees will gain actionable tools to foster psychological safety within their teams, including effective feedback techniques, conflict resolution strategies, and leadership practices that promote a supportive work culture. The session will also emphasize the role of supervisors in creating environments where case managers feel valued, heard, and empowered, ultimately improving both employee satisfaction and client outcomes.

By the end of this session, participants will be equipped with practical approaches to strengthening psychological safety, enabling them to build more resilient, engaged, and high-performing case management teams.